Context

In moments where users are making time-sensitive payments—such as bill settlements, international transfers, or deadline-driven fees—any confusion or delay can result in frustration, failed transactions, or abandoned processes.

Industry Pain Point

Static support models, such as FAQ pages or post-transaction emails, are too late to retain the user. The gap between issue and resolution causes user drop-off and increased customer complaints.

Strategic Approach

Embed live help triggers directly within payment flows. Whether its via contextual chat, smart alerts, or embedded guidance, empowering users at the exact moment of hesitation results in smoother completion rates and higher satisfaction.

Capabilities & Outcomes

• Smart Intervention Points

  Support prompts appear dynamically based on factors like transaction amount, geo-location, device type, or user history.

• Real-Time Issue Diagnosis

  Use backend logs and error codes to interpret the issue and display a friendly explanation with a guided path forward.

• Dynamic FAQs and Tooltips

  Present brief, tailored help content as the user fills in payment fields—reducing errors and uncertainty

Real-Time Support During Payment Flows

Instant Issue Resolution in Checkout Journeys

Proactive Help to Boost Conversions

24/7 Multi-Channel Payment Support

Proactive Support Inside Checkout Journeys

Empower users during critical checkout stages by integrating predictive support within the payment experience. Whether a card is declined or a user pauses too long, a proactive prompt can guide them instantly. This reduces failed transactions and enhances trust, especially in high-stakes payments like international transfers or subscriptions.

Key Highlights:

Detect hesitation or errors in real-time and surface relevant guidance

Preempt user frustration with friendly in-flow assistance

Reduce reliance on post-transaction support teams

Best For Services Like:

Smart Behaviour Tracking

UX Optimisation for Payments

Automated Support Triggers

Assisted Payments for Sensitive Transactions

Not all payments are created equal. For large amounts, compliance-sensitive payments, or first-time users, offer embedded human or AI support directly in the transaction flow. This can be in the form of a Need help? CTA, voice-assisted navigation, or auto-fill checks.

Key Highlights:

Personalised help for high-risk or large-value payments

Build trust by offering optional reassurance during payment

Improve conversion rates in complex or regulated flows

Best For Services Like:

Customer Journey Mapping

Compliance UX Integration

High-Touch Digital Transactions